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  • Introduction to Hotel Management
  • Not Identified
  • 140
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  • 3.0
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  • template_592.doc
    Uploaded: 10/12/2017 04:44:19 PM PDT

An introduction to the operating system and components of a hotel-resort facility, which includes: front office, housekeeping, food and beverage, sales and marketing, accounting, property maintenance, human/resource management and information systems.

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  • The Hotel Industry Overview
  • Hotel Organization
  • Rooms Division Operations
  • Front Office Accounting
  • Sales & Marketing
  • Human Resources - Staffing & Scheduling

At the conclusion of this course, the student should be able to:

  • Classify lodging facilities based on size, target markets, and levels of service.
  • Identify and describe the various operational departments and staff within a full-service hotel.
  • Determine room rates based on different strategies such as the Hubbart Formula.
  • Conduct a comparative market analysis and develop a plan improving service and revenue at a selected property.

Exams, Quizzes, Projects, Portfolio and Written Assignments

Foundations of Lodging Management, David Hayes

Managing Front Office Operations, Michael L. Kasavana and R. Brooks

  • No

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  • N/A

  • Not Identified

  • 1st:11/23-12/16/16
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